It has been many years now since you could drive your car into a service station and without even leaving your seat receive a full tank of petrol, have your windscreen washed, tyres, oil and battery checked and your change returned to you by a smiling attendant.

Today, at the majority of so-called ‘service’ stations, we are required to perform all these functions ourselves.  There’s not much in the way of free service at service stations, where even the air for your tyres can sometimes require a coin in a slot.

If you are looking for something at the supermarket it is always a problem trying to get a staff member to help you. They are all at the cash registers collecting your money or ushering you into the ‘be-your-own cashier’ area where you do all the work putting your own groceries through the register.

While self-service might well be the modern way to shop, it’s always special when someone helps you in an unexpected way. When this occurs, it’s a good idea to ensure the person receives special thanks for what they have done for you. This encourages them to continue to provide customer service to others.

  It doesn’t hurt us to deliberately go out of our way to help someone else, even though we may receive no thanks for our effort.

If we aspire to greatness, we should first learn to be servant. 

I’m Peter Mack and that’s life.

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